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Frequently Asked Questions.

FAQ (frequently asked questions)- Cyclis Bikeleasing - Lease Bike

General

We currently collaborate with over 1,000 bicycle shops in Belgium. Find a
bicycle shop near you via the dealer folder. If your local
bicycle shop is not listed here, you can recommend it. Provide us with the
dealer’s details, and we will contact them to collaborate. If
If we can reach an agreement, you will be able to use this bicycle shop.

We support local bicycle shops and do not work with wholesalers or
online brands.

Categories: Employees, General

We advise you to go to the dealer where you collected your bike. If, for any reason, you want to change bicycle shops (e.g. because you’ve moved), then that’s no problem at all. In that case, always look for a bicycle shop that is an official distributor of your particular brand of bicycle. This way, you won’t compromise the warranty conditions.

Categories: Employees, General

You can choose any brand and model at your local bike dealer in
Belgium: an electric bike, performance bike, city bike, racing bike, mountain bike, folding bike,
cargo bike,…

Online brands, bicycles from wholesalers or children’s bicycles
cannot be chosen.

Categories: Employees, General

You can include any type of accessories in the lease. Make sure your bicycle has a
strong lock. We also advise you to wear a helmet for safety. For the
more sporty models, it is recommended to choose pedals and lighting, as these are not
standard items.

Categories: Employees, General

If you are in a hurry to get on your bike, we advise you to go for a stock model. This means that you choose a model that is immediately available in the shop. f you choose a bicycle that needs to be ordered, the delivery time varies on average between 4 to 6 weeks. Tip: find out from your bicycle dealer in advance about the possible delivery for certain models, so that you won’t be disappointed.

Categories: Employees, General

Take into account an administrative handling period for both your company and for ourselves. The length of time it takes varies from period to period, and from company to company. But, on average, you can expect it to take two weeks.

Categories: Employees, General

Yes, provided we can agree a contract with the dealer. However,
at the moment this is not possible for performance bikes.

Categories: Employees, General

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My.Cyclis-tool

First, get a quote for your dream bike, including all the accessories, from a
local bicycle shop.

Then follow the next steps in the tool:

  • On the home page, click on the ‘Go to Simulations’ button.
  • In the simulations list, choose the one you want to convert by clicking on ‘View’.
  • Then, at the bottom of the simulation, click on the ‘Create Quotation’ button to convert it into a quote.
  • We need a few more details to complete the quote. Please
    complete the form below:

    • Name of your preferred bicycle shop
    • Reference (quote number)
    • Frame type e.g. Gentlemen
    • Size of the frame
    • Colour of the bike
    • If relevant, add any accessories. You don’t need to add the accessories
      you have already selected in the simulation.
    • Upload the quote you have received from the bike shop
  • Have you completed all the details? Click on ‘Save Quotation’ to
    create the quote.

And you’ve finished! You will find the official quote in the tool within two working days, and you will also receive it by email.

You can do this in two different ways:

  1. Via the flexible benefits plan
    Use the tool available from your employer, and complete the
    details required. We will then set everything in motion to order your bike.
  2. Via My.CYCLIS

It’s easy to confirm the lease quote in the tool by
following the steps below:

  • In the overview, click on ‘Go to Simulations’.
  • In ‘Quotations’ select the relevant quote from the list by clicking ‘View’.
  • At the bottom of the quote, click the ‘Confirm Quote’ button.

Once we have received approval from your manager, we will order
your bike from the bicycle shop of your choice.

I have an account

You can sign in using the My.Cyclis tool.

I don’t have an account

Register in the My.Cyclis tool by completing the following details: first name, last name, email address, sign-up code and language.

Don’t know your company’s sign-up code? Contact us via login@cyclis.be and we will be happy to help you.

I have a different problem and cannot log in

Are you unable to sign in? Contact us via login@cyclis.be and we will be happy to help you.

Simply use our handy calculator! Go to the tool and click
on the ‘Go to Simulations’ button. Then click on the
‘New Simulation’ button to create a new simulation. If you have previously made simulations,
you will find these under the ‘Simulations’ heading.
You can now start the simulation! There are a total of 7 steps.
Let’s go!

  • Step 1: Choose the brand of your preferred bicycle from the drop-down list.
  • Step 2: Enter the model name of the bicycle.
  • Step 3: Choose the type of bicycle from the drop-down menu (e.g. E- bikes if you want an
    electric bike).
  • Step 4: Enter the retail price of the bicycle. The retail price is the
    official price without any discounts.
  • Step 5: Enter the total price of the accessories you want to lease e.g.
    a pannier bag and helmet to the value of €200.
  • Step 6: Which support services would you like to include in
    your lease plan. In this example, the cyclist wants a maintenance budget, ‘VAB’ roadside assistance and comprehensive insurance for the entire lease period.
  • Step 7: How much additional budget do you want to spend on extra maintenance above the budget of €300?
    Move the slider towards the budget amount that you want to spend on maintenance. Then click on ‘Submit simulation’.

And you’re ready to go! We calculate the estimated lease price per month. Within a few seconds, you will find the simulation in the tool and you will also receive it by email.

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Service

In the event of theft, use the My.Cyclis tool to send us an official police report and proof
of the two bicycle lock keys with the key number clearly visible (your bike must have been locked!). It is important that the report shows the model of the bicycle and the frame number.

In the event of theft, you have two options:

  • You can choose a new bicycle of a similar value, and a new contract will start. In this case, the excess is €0
  • Or, you can choose a new bicycle of a similar value, and the current contract will continue. In this case, the excess will be 10% of the retail value of the bike.
Categories: Employees, Service

In the event of damage, go to your local bicycle shop and ask for a quote for
the cost of repairs, and for photos of the damaged parts. The bicycle dealer
will provide us with these details via the tool. As soon as CYCLIS have given their approval,
the dealer can carry out the repairs.

If a third party is involved, you need to obtain a police report, or complete the European Collision Form. This is the same form as you would use for your car.
Fixed excess of €25 for all types of bicycles

Categories: Employees, Service

Roadside breakdown? If you have selected the ‘breakdown assistance’ option when signing your lease contract, please contact our VAB insurance partner on +32 3 253 61 38.

You will need to provide your PO number*. VAB will be on site within the hour to repair your bike, or they will take you to your preferred location.

*You can find the PO number on your lease contract, and also in the overview in the My.Cyclis tool.

Categories: Employees, Service

Taking you to your preferred location is completely free of charge. Additional costs, such as repairing your tyre, are paid on the spot.

Categories: Employees, Service

This budget covers all types of maintenance work and also the purchase of
accessories during the lease period. You decide how much you want to
spend. Very convenient! You don’t even need to bring your wallet. We will arrange payment with the bicycle shop owner. Monitor the budget online in the tool, whenever and wherever you want. The minimum budget is €300 for three years. Do you cycle often, or cover long distances? You can adapt your budget to suit your needs, and increase in increments of €50 to a maximum of €1,200.

Categories: Employees, Service

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Speed Pedelecs

Make sure your performance bike has a licence plate before you ride on the road. You must also carry the COC certificate of conformity, the registration certificate and the green card at all times.

A performance bicycle is a bike that can reach speeds of up to 45km/h. The bicycle must therefore be fitted with a licence plate, and you must have a driving licence. It is also compulsory to wear a helmet and abide by the traffic rules that apply to performance bikes. We always provide public liability insurance for these fast bicycles. This makes it even more important that you provide us with the following documentation: a copy of your ID, a copy of your driving licence, and your home address.

Please note! The ordering process for a performance bike will take a little longer than usual. Once the performance bike has been delivered to the bicycle shop, the dealer will receive a certificate of conformity and a registration form. These forms are then sent to the insurer and then onto the DIV (Vehicle Registration Department). DIV in turn will issue the licence plate. Unfortunately, this process takes several weeks. After delivery of the bicycle, you then have to take into account an administrative handling period of a few weeks.

Read allyou need to know before leasing a performance bike here

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Extra

  • You can keep the bicycle by paying the predetermined residual value.
  • You can return the bike to the bicycle shop free of charge.

    In both cases, you can enter into a new lease.

Categories: Employees, Extra

There are two options in the event of early termination of the contract:

  • Keep the bicycle by paying the amount owing.
  • Return your bicycle, subject to a cancellation fee.

In either case, contact us for more information.

Categories: Employees, Extra

No, that is not yet the amount you will be paying monthly. Your HR department uses the amount on our lease quote to calculate your monthly payments. If you work with a beneficial wage plan [cafeteria plan] or a flexible income plan, you can enter the amount into the tool. The tool then calculates what you will pay monthly for your bike.

Categories: Employees, Extra

It’s not possible to return your bike and/or exchange it for another one using the same contract.

If you would like to exchange your bike, you can cancel your contract. In that case you will have to pay a cancellation fee equal to 6 times the monthly lease amount.

Contactus for more information via stop@cyclis.be.

Categories: Employees, Extra

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Employers/HR

The employee must sign the bicycle policy and the letter of intent. The bicycle policy states the mutual agreements between the employer and the employee. In the letter of intent, the employer stipulates how often the employee must commute to work by bike. Most payroll offices recommend a minimum of 20% commuting between home and work. These are internal documents and should not, therefore, be shared with us. If you wish, we will provide you with sample documents.

Category: Employers/HR

We go to great lengths to keep our cyclists happy. This is why we offer an all-in lease, which includes comprehensive insurance, a flexible maintenance package and breakdown assistance.
Our team is the first point of contact, and supports cyclists throughout the process. The all-in lease package Direct and personal communication is important to us.
Our tool eliminates the hard work for both the cyclist and the company. HR can monitor all the leased bicycles in the company at any time. In addition, the cyclist can view all the information about the bicycle, wherever and whenever they want.

Category: Employers/HR

In either case, we will make a proposal to the employee to buy out the bicycle for the outstanding debt.

If the employee is not interested in a bicycle buy-out and decides to return it, we will invoice a cancellation fee.

Category: Employers/HR

The ideal lease period for a bicycle is 36 months. There is also the option to lease the bicycles over 48 months.

Category: Employers/HR

Once the framework contract has been signed, we will come and speak to your employees in person at the company. We can organise the information session in collaboration with a local bicycle dealer, and arrange for some demonstration bikes to be available. We can also organise online webinars and presentations should a personal information session not be possible.

The employee then simulates the estimated lease quotes via the My.Cyclis tool. If
the employee is interested, this simulation can be easily converted into a lease quote using the tool. Once the employee is certain, the lease quote is confirmed in the tool by simply pressing a button.

You approve the order via Portal.Cyclis, the tool for HR and employers. As soon as we have received your approval, we will order the bicycle from your chosen bicycle shop. From that moment on, we take all the work off your hands and notify the employee by email when the bicycle is ready for collection. We support the employee throughout the entire lease period.

Category: Employers/HR

You can contact us at sales@cyclis.be or call us on 011 730 115. One of our account managers will visit you without obligation, or schedule an online introductory meeting. One of our account managers will visit you without obligation, or schedule an online introductory meeting.

Category: Employers/HR

No, companies are not legally obliged to give their employees a bicycle allowance. Although there may be commitments in a particular sector. A bicycle allowance is, of course, an additional incentive to motivate employees to use a bike. Currently, a bicycle allowance of up to € 0.24 per kilometre is fully exempt from tax.

Category: Employers/HR

As soon as the fleet manager has requested a login for our tool, all the bicycles can be monitored via Portal.Cyclis. The person in charge can approve quotes, place orders, terminate lease contracts and maintain an overview of the entire bicycle fleet.

Category: Employers/HR

No, we don’t have any restrictions on the number of bicycles leased. We are happy to have a flexible collaboration with your company.

Category: Employers/HR

No, there are no entry fees for implementing a bicycle plan.

Category: Employers/HR

We are as flexible as possible, and offer a wide range of services and types of bicycles. If your company wants to impose a restriction, we will monitor the proposition. Examples of restrictions are; the maximum leasing budget, certain types of bicycle, a restriction or an obligation to provide services,…

Category: Employers/HR

We can do this completely free of charge. At the company’s request, we will contact a local bicycle dealer. This allows interested parties to test different types of bicycles after we have provided our information. Employees can then make an informed choice.

Naturally, we also organise live webinars and information sessions.

Category: Employers/HR

Your company will receive the invoice as soon as the employee has collected the bike from the bicycle shop.

Category: Employers/HR

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Dealers

Be sure to specify the bike’s list price and the price of the accessories without a discount in the quote at all times.
quote In exceptional cases, such as end-of-line models, you are free to offer a discount.
offer In those cases, be sure to contact us at offerte@cyclis.be before preparing the quote. Finally, always make sure you specify the price of each accessory individually in your quote.

Category: Dealers

Throughout the entire lease period, the cyclist gets the use of a bicycle, including accessories and support services, such as fully comprehensive insurance coverage, a flexible maintenance package and breakdown assistance. The employee can have his bicycle serviced using the maintenance budget and also purchase any additional accessories from you. Very convenient, as he doesn’t have to pay in cash. You provide us with the invoice afterwards and we will settle the amount against the cyclist’s budget.

Category: Dealers

The customer can choose any make and model available from local bicycle shops in Belgium: an electric bike, speed bike, city bike, racing bike, mountain bike, folding bike, baker’s bike, etc.

The only bicycles that are excluded are online makes, bicycles sold by wholesalers or children’s bicycles.

Please note: The company may impose restrictions, such as a maximum purchase amount, certain types of bicycles or models. If you have any questions, please don’t hesitate to get in touch with us at info@cyclis.be or call us on +32 11 730 115.

Category: Dealers

The employee can include any type of accessory in the lease. Please make sure the customer chooses an ART 2-approved lock. We also advise cyclists to wear a helmet for safety reasons.

Category: Dealers
  1. Gather together the following documents:
    • Original registration form (see specimen on the next page)
      -> Request one from speed@cyclis.be
    • E705 document (customs)
    • Copy of the certificate of conformity (COC)
    • The purchase order for the speed bike
  2. S2. Send these documents by registered post to:

Equinox C&M bvba
Terlindenhofstraat 36
B-2170 Merksem

  1. Upon receipt, we will send your the number plate by registered post
    to you.
  2. As soon as you have received the number plate, the cyclist can come out to pick up his bike.
    the cyclist When the cyclist collects the bicycle, please make sure you hand him the original certificate of conformity and part 1 of the registration certificate.

    ! Do NOT deliver the bike without a number plate!
Category: Dealers

The employee initiates the process by simulating estimated lease prices for bicycles he is interested in, using the My.Cyclis tool. If
interested in one particular make/model, the employee calls round to his local bicycle shop, asking the shop owner to raise a quote for that particular bike, including accessories. Using the tool, the simulation is then converted into an official lease quote. As soon as we get approval from the employee’s company, we will order the bike from you. You keep both us and the cyclist informed of the expected delivery date via the Dealer.Cyclis tool. As soon as the customer has collected the bicycle, you upload the delivery document and the invoice into the tool.


Don’t have an account yet? Contact us at dealer@cyclis.be.

Category: Dealers

Each employee has a maintenance budget of € 300, up to a maximum of
€1200.
The cyclist consults his maintenance budget via the My.Cyclis tool. Whenever his bike requires servicing, he will show you proof of his remaining budget on his smartphone. This tells you exactly how much maintenance budget the cyclist has left. The customer does not pay on the spot, as you bill us for the relevant amount afterwards. We will settle the amount against the customer’s maintenance budget. If the cyclist does not have enough maintenance budget left, he has to pay the outstanding amount at the shop.
You can also follow up on these customer budgets yourself using the Dealer.Cyclis toolfor bicycle shop owners. Don’t have an account yet? Contact us via dealer@cyclis.be.

Category: Dealers

Login to our Dealer.Cyclis-tool for bicycle shop owners to keep track of all lease bikes that were bought at your shop. Request your login from dealer@cyclis.be.
This will give you access to the customer’s name, the lease bike and the customer’s remaining
maintenance budget.

Category: Dealers

Every bicycle shop owner can become part of our dealer network.

Contact us at dealer@cyclis.be, use the contact form on our website or call us on +32 11/ 730 115.

We will be happy to explain our terms and conditions to you without obligation. If you would like to work with us, we will then include your business in our dealer directory, specifying the makes you distribute. Which means anyone will be able to find your bicycle shop based on your name, location and the makes you retail.

Category: Dealers

Yes, that’s perfectly allowed, provided you are part of our dealer network. Be sure to inquire as to the customer’s maintenance budget in advance. If you have not partnered up with us yet, please contact us without obligation at dealer@cyclis.be, using the contact form on our website or call us on +32 11/ 730 115.

Category: Dealers

Of course! Request your promotional pack at marketing@cyclis.be. We will send you leaflets, a poster, a window sticker, etc. by post.

Category: Dealers

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Dealers

Be sure to specify the bike’s list price and the price of the accessories without a discount in the quote at all times.
quote In exceptional cases, such as end-of-line models, you are free to offer a discount.
offer In those cases, be sure to contact us at offerte@cyclis.be before preparing the quote. Finally, always make sure you specify the price of each accessory individually in your quote.

Category: Dealers

Throughout the entire lease period, the cyclist gets the use of a bicycle, including accessories and support services, such as fully comprehensive insurance coverage, a flexible maintenance package and breakdown assistance. The employee can have his bicycle serviced using the maintenance budget and also purchase any additional accessories from you. Very convenient, as he doesn’t have to pay in cash. You provide us with the invoice afterwards and we will settle the amount against the cyclist’s budget.

Category: Dealers

The customer can choose any make and model available from local bicycle shops in Belgium: an electric bike, speed bike, city bike, racing bike, mountain bike, folding bike, baker’s bike, etc.

The only bicycles that are excluded are online makes, bicycles sold by wholesalers or children’s bicycles.

Please note: The company may impose restrictions, such as a maximum purchase amount, certain types of bicycles or models. If you have any questions, please don’t hesitate to get in touch with us at info@cyclis.be or call us on +32 11 730 115.

Category: Dealers

The employee can include any type of accessory in the lease. Please make sure the customer chooses an ART 2-approved lock. We also advise cyclists to wear a helmet for safety reasons.

Category: Dealers
  1. Gather together the following documents:
    • Original registration form (see specimen on the next page)
      -> Request one from speed@cyclis.be
    • E705 document (customs)
    • Copy of the certificate of conformity (COC)
    • The purchase order for the speed bike
  2. S2. Send these documents by registered post to:

Equinox C&M bvba
Terlindenhofstraat 36
B-2170 Merksem

  1. Upon receipt, we will send your the number plate by registered post
    to you.
  2. As soon as you have received the number plate, the cyclist can come out to pick up his bike.
    the cyclist When the cyclist collects the bicycle, please make sure you hand him the original certificate of conformity and part 1 of the registration certificate.

    ! Do NOT deliver the bike without a number plate!
Category: Dealers

The employee initiates the process by simulating estimated lease prices for bicycles he is interested in, using the My.Cyclis tool. If
interested in one particular make/model, the employee calls round to his local bicycle shop, asking the shop owner to raise a quote for that particular bike, including accessories. Using the tool, the simulation is then converted into an official lease quote. As soon as we get approval from the employee’s company, we will order the bike from you. You keep both us and the cyclist informed of the expected delivery date via the Dealer.Cyclis tool. As soon as the customer has collected the bicycle, you upload the delivery document and the invoice into the tool.


Don’t have an account yet? Contact us at dealer@cyclis.be.

Category: Dealers

Each employee has a maintenance budget of € 300, up to a maximum of
€1200.
The cyclist consults his maintenance budget via the My.Cyclis tool. Whenever his bike requires servicing, he will show you proof of his remaining budget on his smartphone. This tells you exactly how much maintenance budget the cyclist has left. The customer does not pay on the spot, as you bill us for the relevant amount afterwards. We will settle the amount against the customer’s maintenance budget. If the cyclist does not have enough maintenance budget left, he has to pay the outstanding amount at the shop.
You can also follow up on these customer budgets yourself using the Dealer.Cyclis toolfor bicycle shop owners. Don’t have an account yet? Contact us via dealer@cyclis.be.

Category: Dealers

Login to our Dealer.Cyclis-tool for bicycle shop owners to keep track of all lease bikes that were bought at your shop. Request your login from dealer@cyclis.be.
This will give you access to the customer’s name, the lease bike and the customer’s remaining
maintenance budget.

Category: Dealers

Every bicycle shop owner can become part of our dealer network.

Contact us at dealer@cyclis.be, use the contact form on our website or call us on +32 11/ 730 115.

We will be happy to explain our terms and conditions to you without obligation. If you would like to work with us, we will then include your business in our dealer directory, specifying the makes you distribute. Which means anyone will be able to find your bicycle shop based on your name, location and the makes you retail.

Category: Dealers

Yes, that’s perfectly allowed, provided you are part of our dealer network. Be sure to inquire as to the customer’s maintenance budget in advance. If you have not partnered up with us yet, please contact us without obligation at dealer@cyclis.be, using the contact form on our website or call us on +32 11/ 730 115.

Category: Dealers

Of course! Request your promotional pack at marketing@cyclis.be. We will send you leaflets, a poster, a window sticker, etc. by post.

Category: Dealers

Employees

Make sure your performance bike has a licence plate before you ride on the road. You must also carry the COC certificate of conformity, the registration certificate and the green card at all times.

We currently collaborate with over 1,000 bicycle shops in Belgium. Find a
bicycle shop near you via the dealer folder. If your local
bicycle shop is not listed here, you can recommend it. Provide us with the
dealer’s details, and we will contact them to collaborate. If
If we can reach an agreement, you will be able to use this bicycle shop.

We support local bicycle shops and do not work with wholesalers or
online brands.

Categories: Employees, General

We advise you to go to the dealer where you collected your bike. If, for any reason, you want to change bicycle shops (e.g. because you’ve moved), then that’s no problem at all. In that case, always look for a bicycle shop that is an official distributor of your particular brand of bicycle. This way, you won’t compromise the warranty conditions.

Categories: Employees, General

You can choose any brand and model at your local bike dealer in
Belgium: an electric bike, performance bike, city bike, racing bike, mountain bike, folding bike,
cargo bike,…

Online brands, bicycles from wholesalers or children’s bicycles
cannot be chosen.

Categories: Employees, General

You can include any type of accessories in the lease. Make sure your bicycle has a
strong lock. We also advise you to wear a helmet for safety. For the
more sporty models, it is recommended to choose pedals and lighting, as these are not
standard items.

Categories: Employees, General

In the event of theft, use the My.Cyclis tool to send us an official police report and proof
of the two bicycle lock keys with the key number clearly visible (your bike must have been locked!). It is important that the report shows the model of the bicycle and the frame number.

In the event of theft, you have two options:

  • You can choose a new bicycle of a similar value, and a new contract will start. In this case, the excess is €0
  • Or, you can choose a new bicycle of a similar value, and the current contract will continue. In this case, the excess will be 10% of the retail value of the bike.
Categories: Employees, Service

In the event of damage, go to your local bicycle shop and ask for a quote for
the cost of repairs, and for photos of the damaged parts. The bicycle dealer
will provide us with these details via the tool. As soon as CYCLIS have given their approval,
the dealer can carry out the repairs.

If a third party is involved, you need to obtain a police report, or complete the European Collision Form. This is the same form as you would use for your car.
Fixed excess of €25 for all types of bicycles

Categories: Employees, Service

Roadside breakdown? If you have selected the ‘breakdown assistance’ option when signing your lease contract, please contact our VAB insurance partner on +32 3 253 61 38.

You will need to provide your PO number*. VAB will be on site within the hour to repair your bike, or they will take you to your preferred location.

*You can find the PO number on your lease contract, and also in the overview in the My.Cyclis tool.

Categories: Employees, Service

A performance bicycle is a bike that can reach speeds of up to 45km/h. The bicycle must therefore be fitted with a licence plate, and you must have a driving licence. It is also compulsory to wear a helmet and abide by the traffic rules that apply to performance bikes. We always provide public liability insurance for these fast bicycles. This makes it even more important that you provide us with the following documentation: a copy of your ID, a copy of your driving licence, and your home address.

Please note! The ordering process for a performance bike will take a little longer than usual. Once the performance bike has been delivered to the bicycle shop, the dealer will receive a certificate of conformity and a registration form. These forms are then sent to the insurer and then onto the DIV (Vehicle Registration Department). DIV in turn will issue the licence plate. Unfortunately, this process takes several weeks. After delivery of the bicycle, you then have to take into account an administrative handling period of a few weeks.

Read allyou need to know before leasing a performance bike here

If you are in a hurry to get on your bike, we advise you to go for a stock model. This means that you choose a model that is immediately available in the shop. f you choose a bicycle that needs to be ordered, the delivery time varies on average between 4 to 6 weeks. Tip: find out from your bicycle dealer in advance about the possible delivery for certain models, so that you won’t be disappointed.

Categories: Employees, General

Taking you to your preferred location is completely free of charge. Additional costs, such as repairing your tyre, are paid on the spot.

Categories: Employees, Service
  • You can keep the bicycle by paying the predetermined residual value.
  • You can return the bike to the bicycle shop free of charge.

    In both cases, you can enter into a new lease.

Categories: Employees, Extra

There are two options in the event of early termination of the contract:

  • Keep the bicycle by paying the amount owing.
  • Return your bicycle, subject to a cancellation fee.

In either case, contact us for more information.

Categories: Employees, Extra

Take into account an administrative handling period for both your company and for ourselves. The length of time it takes varies from period to period, and from company to company. But, on average, you can expect it to take two weeks.

Categories: Employees, General

No, that is not yet the amount you will be paying monthly. Your HR department uses the amount on our lease quote to calculate your monthly payments. If you work with a beneficial wage plan [cafeteria plan] or a flexible income plan, you can enter the amount into the tool. The tool then calculates what you will pay monthly for your bike.

Categories: Employees, Extra

First, get a quote for your dream bike, including all the accessories, from a
local bicycle shop.

Then follow the next steps in the tool:

  • On the home page, click on the ‘Go to Simulations’ button.
  • In the simulations list, choose the one you want to convert by clicking on ‘View’.
  • Then, at the bottom of the simulation, click on the ‘Create Quotation’ button to convert it into a quote.
  • We need a few more details to complete the quote. Please
    complete the form below:

    • Name of your preferred bicycle shop
    • Reference (quote number)
    • Frame type e.g. Gentlemen
    • Size of the frame
    • Colour of the bike
    • If relevant, add any accessories. You don’t need to add the accessories
      you have already selected in the simulation.
    • Upload the quote you have received from the bike shop
  • Have you completed all the details? Click on ‘Save Quotation’ to
    create the quote.

And you’ve finished! You will find the official quote in the tool within two working days, and you will also receive it by email.

You can do this in two different ways:

  1. Via the flexible benefits plan
    Use the tool available from your employer, and complete the
    details required. We will then set everything in motion to order your bike.
  2. Via My.CYCLIS

It’s easy to confirm the lease quote in the tool by
following the steps below:

  • In the overview, click on ‘Go to Simulations’.
  • In ‘Quotations’ select the relevant quote from the list by clicking ‘View’.
  • At the bottom of the quote, click the ‘Confirm Quote’ button.

Once we have received approval from your manager, we will order
your bike from the bicycle shop of your choice.

This budget covers all types of maintenance work and also the purchase of
accessories during the lease period. You decide how much you want to
spend. Very convenient! You don’t even need to bring your wallet. We will arrange payment with the bicycle shop owner. Monitor the budget online in the tool, whenever and wherever you want. The minimum budget is €300 for three years. Do you cycle often, or cover long distances? You can adapt your budget to suit your needs, and increase in increments of €50 to a maximum of €1,200.

Categories: Employees, Service

I have an account

You can sign in using the My.Cyclis tool.

I don’t have an account

Register in the My.Cyclis tool by completing the following details: first name, last name, email address, sign-up code and language.

Don’t know your company’s sign-up code? Contact us via login@cyclis.be and we will be happy to help you.

I have a different problem and cannot log in

Are you unable to sign in? Contact us via login@cyclis.be and we will be happy to help you.

Simply use our handy calculator! Go to the tool and click
on the ‘Go to Simulations’ button. Then click on the
‘New Simulation’ button to create a new simulation. If you have previously made simulations,
you will find these under the ‘Simulations’ heading.
You can now start the simulation! There are a total of 7 steps.
Let’s go!

  • Step 1: Choose the brand of your preferred bicycle from the drop-down list.
  • Step 2: Enter the model name of the bicycle.
  • Step 3: Choose the type of bicycle from the drop-down menu (e.g. E- bikes if you want an
    electric bike).
  • Step 4: Enter the retail price of the bicycle. The retail price is the
    official price without any discounts.
  • Step 5: Enter the total price of the accessories you want to lease e.g.
    a pannier bag and helmet to the value of €200.
  • Step 6: Which support services would you like to include in
    your lease plan. In this example, the cyclist wants a maintenance budget, ‘VAB’ roadside assistance and comprehensive insurance for the entire lease period.
  • Step 7: How much additional budget do you want to spend on extra maintenance above the budget of €300?
    Move the slider towards the budget amount that you want to spend on maintenance. Then click on ‘Submit simulation’.

And you’re ready to go! We calculate the estimated lease price per month. Within a few seconds, you will find the simulation in the tool and you will also receive it by email.

Yes, provided we can agree a contract with the dealer. However,
at the moment this is not possible for performance bikes.

Categories: Employees, General

It’s not possible to return your bike and/or exchange it for another one using the same contract.

If you would like to exchange your bike, you can cancel your contract. In that case you will have to pay a cancellation fee equal to 6 times the monthly lease amount.

Contactus for more information via stop@cyclis.be.

Categories: Employees, Extra

Employers/HR

The employee must sign the bicycle policy and the letter of intent. The bicycle policy states the mutual agreements between the employer and the employee. In the letter of intent, the employer stipulates how often the employee must commute to work by bike. Most payroll offices recommend a minimum of 20% commuting between home and work. These are internal documents and should not, therefore, be shared with us. If you wish, we will provide you with sample documents.

Category: Employers/HR

We go to great lengths to keep our cyclists happy. This is why we offer an all-in lease, which includes comprehensive insurance, a flexible maintenance package and breakdown assistance.
Our team is the first point of contact, and supports cyclists throughout the process. The all-in lease package Direct and personal communication is important to us.
Our tool eliminates the hard work for both the cyclist and the company. HR can monitor all the leased bicycles in the company at any time. In addition, the cyclist can view all the information about the bicycle, wherever and whenever they want.

Category: Employers/HR

In either case, we will make a proposal to the employee to buy out the bicycle for the outstanding debt.

If the employee is not interested in a bicycle buy-out and decides to return it, we will invoice a cancellation fee.

Category: Employers/HR

The ideal lease period for a bicycle is 36 months. There is also the option to lease the bicycles over 48 months.

Category: Employers/HR

Once the framework contract has been signed, we will come and speak to your employees in person at the company. We can organise the information session in collaboration with a local bicycle dealer, and arrange for some demonstration bikes to be available. We can also organise online webinars and presentations should a personal information session not be possible.

The employee then simulates the estimated lease quotes via the My.Cyclis tool. If
the employee is interested, this simulation can be easily converted into a lease quote using the tool. Once the employee is certain, the lease quote is confirmed in the tool by simply pressing a button.

You approve the order via Portal.Cyclis, the tool for HR and employers. As soon as we have received your approval, we will order the bicycle from your chosen bicycle shop. From that moment on, we take all the work off your hands and notify the employee by email when the bicycle is ready for collection. We support the employee throughout the entire lease period.

Category: Employers/HR

You can contact us at sales@cyclis.be or call us on 011 730 115. One of our account managers will visit you without obligation, or schedule an online introductory meeting. One of our account managers will visit you without obligation, or schedule an online introductory meeting.

Category: Employers/HR

No, companies are not legally obliged to give their employees a bicycle allowance. Although there may be commitments in a particular sector. A bicycle allowance is, of course, an additional incentive to motivate employees to use a bike. Currently, a bicycle allowance of up to € 0.24 per kilometre is fully exempt from tax.

Category: Employers/HR

As soon as the fleet manager has requested a login for our tool, all the bicycles can be monitored via Portal.Cyclis. The person in charge can approve quotes, place orders, terminate lease contracts and maintain an overview of the entire bicycle fleet.

Category: Employers/HR

No, we don’t have any restrictions on the number of bicycles leased. We are happy to have a flexible collaboration with your company.

Category: Employers/HR

No, there are no entry fees for implementing a bicycle plan.

Category: Employers/HR

We are as flexible as possible, and offer a wide range of services and types of bicycles. If your company wants to impose a restriction, we will monitor the proposition. Examples of restrictions are; the maximum leasing budget, certain types of bicycle, a restriction or an obligation to provide services,…

Category: Employers/HR

We can do this completely free of charge. At the company’s request, we will contact a local bicycle dealer. This allows interested parties to test different types of bicycles after we have provided our information. Employees can then make an informed choice.

Naturally, we also organise live webinars and information sessions.

Category: Employers/HR

Your company will receive the invoice as soon as the employee has collected the bike from the bicycle shop.

Category: Employers/HR

Extra

  • You can keep the bicycle by paying the predetermined residual value.
  • You can return the bike to the bicycle shop free of charge.

    In both cases, you can enter into a new lease.

Categories: Employees, Extra

There are two options in the event of early termination of the contract:

  • Keep the bicycle by paying the amount owing.
  • Return your bicycle, subject to a cancellation fee.

In either case, contact us for more information.

Categories: Employees, Extra

No, that is not yet the amount you will be paying monthly. Your HR department uses the amount on our lease quote to calculate your monthly payments. If you work with a beneficial wage plan [cafeteria plan] or a flexible income plan, you can enter the amount into the tool. The tool then calculates what you will pay monthly for your bike.

Categories: Employees, Extra

It’s not possible to return your bike and/or exchange it for another one using the same contract.

If you would like to exchange your bike, you can cancel your contract. In that case you will have to pay a cancellation fee equal to 6 times the monthly lease amount.

Contactus for more information via stop@cyclis.be.

Categories: Employees, Extra

General

We currently collaborate with over 1,000 bicycle shops in Belgium. Find a
bicycle shop near you via the dealer folder. If your local
bicycle shop is not listed here, you can recommend it. Provide us with the
dealer’s details, and we will contact them to collaborate. If
If we can reach an agreement, you will be able to use this bicycle shop.

We support local bicycle shops and do not work with wholesalers or
online brands.

Categories: Employees, General

We advise you to go to the dealer where you collected your bike. If, for any reason, you want to change bicycle shops (e.g. because you’ve moved), then that’s no problem at all. In that case, always look for a bicycle shop that is an official distributor of your particular brand of bicycle. This way, you won’t compromise the warranty conditions.

Categories: Employees, General

You can choose any brand and model at your local bike dealer in
Belgium: an electric bike, performance bike, city bike, racing bike, mountain bike, folding bike,
cargo bike,…

Online brands, bicycles from wholesalers or children’s bicycles
cannot be chosen.

Categories: Employees, General

You can include any type of accessories in the lease. Make sure your bicycle has a
strong lock. We also advise you to wear a helmet for safety. For the
more sporty models, it is recommended to choose pedals and lighting, as these are not
standard items.

Categories: Employees, General

If you are in a hurry to get on your bike, we advise you to go for a stock model. This means that you choose a model that is immediately available in the shop. f you choose a bicycle that needs to be ordered, the delivery time varies on average between 4 to 6 weeks. Tip: find out from your bicycle dealer in advance about the possible delivery for certain models, so that you won’t be disappointed.

Categories: Employees, General

Take into account an administrative handling period for both your company and for ourselves. The length of time it takes varies from period to period, and from company to company. But, on average, you can expect it to take two weeks.

Categories: Employees, General

Yes, provided we can agree a contract with the dealer. However,
at the moment this is not possible for performance bikes.

Categories: Employees, General

My.Cyclis-tool

First, get a quote for your dream bike, including all the accessories, from a
local bicycle shop.

Then follow the next steps in the tool:

  • On the home page, click on the ‘Go to Simulations’ button.
  • In the simulations list, choose the one you want to convert by clicking on ‘View’.
  • Then, at the bottom of the simulation, click on the ‘Create Quotation’ button to convert it into a quote.
  • We need a few more details to complete the quote. Please
    complete the form below:

    • Name of your preferred bicycle shop
    • Reference (quote number)
    • Frame type e.g. Gentlemen
    • Size of the frame
    • Colour of the bike
    • If relevant, add any accessories. You don’t need to add the accessories
      you have already selected in the simulation.
    • Upload the quote you have received from the bike shop
  • Have you completed all the details? Click on ‘Save Quotation’ to
    create the quote.

And you’ve finished! You will find the official quote in the tool within two working days, and you will also receive it by email.

You can do this in two different ways:

  1. Via the flexible benefits plan
    Use the tool available from your employer, and complete the
    details required. We will then set everything in motion to order your bike.
  2. Via My.CYCLIS

It’s easy to confirm the lease quote in the tool by
following the steps below:

  • In the overview, click on ‘Go to Simulations’.
  • In ‘Quotations’ select the relevant quote from the list by clicking ‘View’.
  • At the bottom of the quote, click the ‘Confirm Quote’ button.

Once we have received approval from your manager, we will order
your bike from the bicycle shop of your choice.

I have an account

You can sign in using the My.Cyclis tool.

I don’t have an account

Register in the My.Cyclis tool by completing the following details: first name, last name, email address, sign-up code and language.

Don’t know your company’s sign-up code? Contact us via login@cyclis.be and we will be happy to help you.

I have a different problem and cannot log in

Are you unable to sign in? Contact us via login@cyclis.be and we will be happy to help you.

Simply use our handy calculator! Go to the tool and click
on the ‘Go to Simulations’ button. Then click on the
‘New Simulation’ button to create a new simulation. If you have previously made simulations,
you will find these under the ‘Simulations’ heading.
You can now start the simulation! There are a total of 7 steps.
Let’s go!

  • Step 1: Choose the brand of your preferred bicycle from the drop-down list.
  • Step 2: Enter the model name of the bicycle.
  • Step 3: Choose the type of bicycle from the drop-down menu (e.g. E- bikes if you want an
    electric bike).
  • Step 4: Enter the retail price of the bicycle. The retail price is the
    official price without any discounts.
  • Step 5: Enter the total price of the accessories you want to lease e.g.
    a pannier bag and helmet to the value of €200.
  • Step 6: Which support services would you like to include in
    your lease plan. In this example, the cyclist wants a maintenance budget, ‘VAB’ roadside assistance and comprehensive insurance for the entire lease period.
  • Step 7: How much additional budget do you want to spend on extra maintenance above the budget of €300?
    Move the slider towards the budget amount that you want to spend on maintenance. Then click on ‘Submit simulation’.

And you’re ready to go! We calculate the estimated lease price per month. Within a few seconds, you will find the simulation in the tool and you will also receive it by email.

Service

In the event of theft, use the My.Cyclis tool to send us an official police report and proof
of the two bicycle lock keys with the key number clearly visible (your bike must have been locked!). It is important that the report shows the model of the bicycle and the frame number.

In the event of theft, you have two options:

  • You can choose a new bicycle of a similar value, and a new contract will start. In this case, the excess is €0
  • Or, you can choose a new bicycle of a similar value, and the current contract will continue. In this case, the excess will be 10% of the retail value of the bike.
Categories: Employees, Service

In the event of damage, go to your local bicycle shop and ask for a quote for
the cost of repairs, and for photos of the damaged parts. The bicycle dealer
will provide us with these details via the tool. As soon as CYCLIS have given their approval,
the dealer can carry out the repairs.

If a third party is involved, you need to obtain a police report, or complete the European Collision Form. This is the same form as you would use for your car.
Fixed excess of €25 for all types of bicycles

Categories: Employees, Service

Roadside breakdown? If you have selected the ‘breakdown assistance’ option when signing your lease contract, please contact our VAB insurance partner on +32 3 253 61 38.

You will need to provide your PO number*. VAB will be on site within the hour to repair your bike, or they will take you to your preferred location.

*You can find the PO number on your lease contract, and also in the overview in the My.Cyclis tool.

Categories: Employees, Service

Taking you to your preferred location is completely free of charge. Additional costs, such as repairing your tyre, are paid on the spot.

Categories: Employees, Service

This budget covers all types of maintenance work and also the purchase of
accessories during the lease period. You decide how much you want to
spend. Very convenient! You don’t even need to bring your wallet. We will arrange payment with the bicycle shop owner. Monitor the budget online in the tool, whenever and wherever you want. The minimum budget is €300 for three years. Do you cycle often, or cover long distances? You can adapt your budget to suit your needs, and increase in increments of €50 to a maximum of €1,200.

Categories: Employees, Service

Speed Pedelecs

Make sure your performance bike has a licence plate before you ride on the road. You must also carry the COC certificate of conformity, the registration certificate and the green card at all times.

A performance bicycle is a bike that can reach speeds of up to 45km/h. The bicycle must therefore be fitted with a licence plate, and you must have a driving licence. It is also compulsory to wear a helmet and abide by the traffic rules that apply to performance bikes. We always provide public liability insurance for these fast bicycles. This makes it even more important that you provide us with the following documentation: a copy of your ID, a copy of your driving licence, and your home address.

Please note! The ordering process for a performance bike will take a little longer than usual. Once the performance bike has been delivered to the bicycle shop, the dealer will receive a certificate of conformity and a registration form. These forms are then sent to the insurer and then onto the DIV (Vehicle Registration Department). DIV in turn will issue the licence plate. Unfortunately, this process takes several weeks. After delivery of the bicycle, you then have to take into account an administrative handling period of a few weeks.

Read allyou need to know before leasing a performance bike here

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