In the event of damage, go to your local bicycle shop and ask for a quote for
the cost of repairs, and for photos of the damaged parts. Make sure that the frame number of your bicycle is always shown on the quote.

The bicycle dealer will provide us with these details via the tool. As soon as CYCLIS have given their approval, the dealer can carry out the repairs.

If a third party is involved, you need to obtain a police report, or complete the European Collision Form. This is the same form as you would use for your car.
There is a fixed excess of €25 for all types of bicycles.

Consult all insurance terms and conditions here.