In the event of theft, use the My.Cyclis tool to send us an official police report and proof
of the two bicycle lock keys with the key number clearly visible (your bike must have been locked!). It is important that the report shows the model of the bicycle and the frame number.
In the event of theft, you have two options:
- You can choose a new bicycle of a similar value, and a new contract will start. In this case, the excess is €0.
- Or, you can choose a new bicycle of a similar value, and the current contract will continue. In this case, the excess will be 10% of the retail value of the bike.