Frequently asked questions

Choosing a bike

Go to your local bike dealer and have a quote prepared for a bike including accessories. You can choose any brand or model at your local bike dealer. Make sure the following items are mentioned on the quote of the bike dealer: model, size, colour, ladies/men model and possible options. Send this quote to offerte@cyclis.be and Cyclis will send you a lease proposal by e-mail as soon as possible.

You can choose between all brands and models at local bike dealers in Belgium: e- bike, speed bike, city bike, road bike, mountain bike, folding bike, cargo bike, step... 
You cannot choose from online brands or bikes that are available at wholesale. Also children's bikes are not possible.

Make sure your bike has a solid lock. It is also advisable to wear a helmet for safety reasons. For the sporty models, pedals and lighting are not standard options.

A speed bike is a bike that can reach speeds of up to 45km/h. This means that the bike must have a number plate and therefore you must have a driving licence. It is also compulsory to wear a helmet and to abide by the traffic rules that apply to speed bikes. Cyclis always provides civil liability insurance for this type of bike. It is therefore very important that you provide us with the following documentation: a copy of your ID, a copy of your driver's license and your home address.

Attention!: The ordering process of a speed bike takes a little longer than usual. As soon as the speed bike has been delivered to the bike dealer, the dealer will receive a certificate of conformity and a registration form. These forms are then sent to the insurance company and then to DIV (Vehicle Registration Service). DIV in turn provides the number plate. Unfortunately, this process takes several weeks. After delivery of the bike you still have to take into account an administrative handling period of a few weeks.

Make sure your speed bike has a license plate before you go on the road. The COC certificate of conformity, the license plate and the green card must always be in your possession.

Bicycle shops

Cyclis currently cooperates with more than 900 bicycle shops in Belgium. Find a bicycle dealer near you via our dealer list or our dealer map. If your first choice is not listed here, you can provide us with the details of the dealer and we will contact them for a partnership. If we can come to an agreement, you can go to this bike shop. Cyclis supports the local bike shops and therefore does not work with wholesalers or online brands.

We advise you to always go to the shop where you picked up your bike. If you want to change bike shop for a reason (e.g. due to a move), this is no problem at all. In that case, always look for a dealer who is an official distributor of your bike brand. This way, you will not endanger the warranty terms.

You can, if we are able to conclude an agreement with the shop owner. However, this currently remains impossible for speedbikes.

Quote & order

The average processing time for a quotation is 2 to 3 working days. You will also receive a confirmation email as soon as the quote has been received. Are you waiting longer than 3 working days? In that case, contact us.

I have an account

Surf to our website and click on 'Sign in' at the top right. Now you can log in and enter the customer environment. 

I do not have an account yet

Surf to our website and click on 'Sign in' at the top right. Then click on 'New user' and fill in your details: name, email address, password & a sign up code. Don't know your company's sign up code? Contact us at login@cyclis.be  and we will be happy to help you.

Don't you have a sign up code? Contact us at login@cyclis.be so we can send you an invitation email.

I have another problem and am unable to log in.

Can't you log in? Contact us at login@cyclis.be and we will be happy to help you.

Take into account an administrative handling period for both your company and Cyclis. The duration depends on period to period and company to company. But on average, you can take about 2 weeks into account.

If you want to order a bicycle via Cyclis, the company must first approve it:

    1. Pass your order on to the HR department. We will then receive confirmation from a person in charge within the company and place the order.
    2. If your company works with a Flex Income Plan, you will need to confirm your lease offer via the Flex Income Plan tool. In most cases, you will need to enter the order number (SO number) and the monthly lease amount. You can then confirm the order.

If you are keen to mount your bike some time soon, we would advise you to go for a stock model. This means you decide on a model that is immediately available at the shop. If you decide on a bike that needs to be ordered in, the average wait is anywhere between 4 and 6 weeks. Tip: Ask the bicycle shop beforehand about the delivery time of particular models to avoid unpleasent surprises.

The lease quote includes the bicycle including all services. The monthly lease amount therefore includes the purchase value of the bicycle, comprehensive insurance, a maintenance budget and breakdown assistance. It is therefore true that the lease offer is more expensive than the purchase value of the bicycle. But this is not the price you pay as an employee. Ask your HR department or enter the amount in your Flex Income Plan to see what your gross and net contributions will be for this lease bike. You will see that you have a nice net benefit here and will eventually pay less than the initial purchase value of the bike.

In case of early termination of the contract there are several possibilities:

    • Take over your bike at the outstanding residual value.
    • Return your bike subject to a cancellation fee.

In both cases, contact us for more information.

At the end of the contract you can take over the bike at the communicated residual value. This residual value can be found on your lease contract. Don't want to take over the bike? Then you can return it to your local bike dealer at no cost. In both cases, you can always start a new lease contract.

No, that's not the amount you'll have to pay every month. Your HR department uses the amount on our lease offer to calculate what you will pay monthly. If you work with a Flex Income Plan, enter the amount in the tool. The tool then calculates what you’ll pay monthly for your bike.

Service

Take pictures of the damage and have your bicycle dealer draw up an estimate for the repairs. Forward these documents to insurance@cyclis.be.be. We will then report the damage to the insurer and keep you informed when repairs can start. If a third party is involved, you should have a PV drawn up by the police or fill in the European Collision Form. You can use the same form as for the car.

    • Fixed exemption of €25 for all types of bicycles.

Make sure you can present the two keys of the lock (your bike must always be closed!) and have a PV drawn up by the police. It is important that this PV shows the model of the bike as well as the frame number. Forward these documents to insurance@cyclis.be.
In case of theft, there are two possibilities:

    • Exemption of €0: you receive a new bike of a similar value and a new contract starts
    • Exemption of 10% on the catalogue value: you will receive a new bike of a similar value and we will replace your bike within the existing contract.

Breakdown on the road? Contact our partner VAB on +32 3 253 61 38 and give us your SO number*. VAB will be on site within the hour and will repair your bike or take you to a desired location.


*You can find your SO number on your lease contract and by logging on to our website and consulting your bike passport.

You can consult and manage your maintenance budget online. Surf to our website and sign in with your details. Then click on the 'My bikes' button and you will be taken to your bike passport. If you want your bike to be maintained by the dealer, click on the button 'Maintenance credit'. A voucher with the outstanding balance will appear. Print it out or show the voucher to the dealer via your smartphone. Via the third button 'Maintenance invoices' you can consult and follow up all invoices.


Having problems with your maintenance budget? Contact us at login@cyclis.be and we will be happy to help you.

It is not possible to return and/or exchange your bike for another one within the contract.

If you still want another bike, you can cancel your contract. In that case, you will have to pay a cancellation fee equal to 6 times the monthly lease amount.


Contact us for more information.

Calculator

Using our new calculator of course! Log in to the top right of our website to access the calculation tool.

Don't have a Cyclis account yet? Then create your account here using your company's signup code: https://www.cyclis.be/web/signup. You can request this code from your HR manager or contact us.

Once you are logged in, you can easily and infinitely simulate the estimated lease price per month.


These are the fields you need to fill in:
    • The brand of the bike
    • The model
    • The type of bike e.g. e-bike
    • The catalogue price (without discount)
    • The selected services: insurance, maintenance and breakdown assistance
    • The total amount of the desired accessories
    • Possibly an extra maintenance budget

You will then receive a simulation of the lease price by e-mail within a few minutes.

Please note: For an official lease offer, you still have to go to the bicycle dealer and send the offer to Cyclis via offerte@cyclis.be.