Frequently asked questions
Choosing a bike
You cannot choose from online brands or bikes that are available at wholesale. Also children's bikes are not possible.
Attention!: The ordering process of a speed bike takes a little longer than usual. As soon as the speed bike has been delivered to the bike dealer, the dealer will receive a certificate of conformity and a registration form. These forms are then sent to the insurance company and then to DIV (Vehicle Registration Service). DIV in turn provides the number plate. Unfortunately, this process takes several weeks. After delivery of the bike you still have to take into account an administrative handling period of a few weeks.
Quote & order
Don't you have a sign up code? Contact us at firstname.lastname@example.org so we can send you an invitation email.
1. Pass your order on to the HR department. We will then receive confirmation from a person in charge within the company and place the order.
2. If your company works with a Flex Income Plan, you will need to confirm your lease offer via the Flex Income Plan tool. In most cases, you will need to enter the order number (SO number) and the monthly lease amount. You can then confirm the order.
• Take over your bike at the outstanding residual value.
• Return your bike subject to a cancellation fee.
In both cases, contact us for more information.
• Fixed exemption of €25 for all types of bicycles.
In case of theft, there are two possibilities:
• Exemption of €0: you receive a new bike of a similar value and a new contract starts
• Exemption of 10% on the catalogue value: you will receive a new bike of a similar value and we will replace your bike within the existing contract.
*You can find your SO number on your lease contract and by logging on to our website and consulting your bike passport.
Having problems with your maintenance budget? Contact us at email@example.com and we will be happy to help you.
If you still want another bike, you can cancel your contract. In that case, you will have to pay a cancellation fee equal to 6 times the monthly lease amount.
Contact us for more information.
Don't have a Cyclis account yet? Then create your account here using your company's signup code: https://www.cyclis.be/web/signup. You can request this code from your HR manager or contact us.
These are the fields you need to fill in:
• The brand of the bike
• The model
• The type of bike e.g. e-bike
• The catalogue price (without discount)
• The selected services: insurance, maintenance and breakdown assistance
• The total amount of the desired accessories
• Possibly an extra maintenance budget
You will then receive a simulation of the lease price by e-mail within a few minutes.
Please note: For an official lease offer, you still have to go to the bicycle dealer and send the offer to Cyclis via firstname.lastname@example.org.