When can I get a replacement bike?

When you face a claim or if your bike was stolen:

• From day 3 after submitting your insurance file to our insurer.
• You can use the replacement bike for up to 38 days (depending on availability).
• You make the request to one of the Cyclis staff with whom you are already in contact about the insurance dossier.
• The bike including ART2 lock and Cyclis pannier will be delivered and collected from your home or place of work.
• There are 5 types of replacement bikes: e-bikes, speed bikes, gravel bikes, race bikes and cargo bikes*.
• This support service is completely free if the general conditions are met.

*The type of replacement bike that best matches the leased bike will be assigned.

The general terms and conditions can always be requested via the contact details below.