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For who
Employers
Employees
Governments
Dealers
Self-employed
Inspiration
About us
Help center
Calculator
Shops
My.Cyclis
EN
NL
FR
Klantenservice
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Breakdown assistance
Breakdown assistance
Have a question about the included roadside assistance in your lease? Then you will surely find the answer here.
Where can I find the terms and conditions of VAB?
What should I do in the event of a breakdown on the road?
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Categories
Bicycle dealer
How does the maintenance budget work at Cyclis?
May I service or repair a bicycle if it was not purchased in my store?
How does Velopass work?
Which services are included in the lease contract?
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Damage/theft
Where can I find the general insurance conditions?
What should I do if my bicycle is stolen?
What should I do in the event of a claim?
When can I get a replacement bike?
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Employer
Where can I find the general insurance conditions?
Does Cyclis charge an entry fee?
What is the bike leasing process like?
Where can I find the terms and conditions of VAB?
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General info for companies
Does Cyclis charge an entry fee?
Is our company required to provide bicycle reimbursement?
What if the employee leaves the company or is on long-term sick leave?
How can the fleet manager monitor bicycles in the company?
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Independent
Where can I find the general insurance conditions?
What are the options if I terminate the contract early?
Which bike can I choose?
What should I do if my bicycle is stolen?
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Maintenance and maintenance budget
How does my maintenance budget work?
Which bike shops can I go to for maintenance?
What happens to my unspent maintenance budget?
How much is the maintenance budget?
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Simulation/lease offer
Is the monthly rent on the lease quote what I will pay monthly?
I am convinced. How can I confirm the lease offer?
How can I simulate the monthly lease amount?
What is the average turnaround time from request for quotation to order?
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Starting as a business
What is the bike leasing process like?
What is the onboarding process like?
What documents must the employee sign?
We are interested in bicycle leasing. How can we make an appointment?
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Breakdown assistance
Where can I find the terms and conditions of VAB?
What should I do in the event of a breakdown on the road?
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Employee
Where can I find the general insurance conditions?
What are the options if I terminate the contract early?
Which bike can I choose?
What should I do if my bicycle is stolen?
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End of lease
What are the options if I terminate the contract early?
What are the options at the end of the contract?
Can I exchange my bike for another in my existing contract?
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General info for cyclists
Which bike can I choose?
What is the delivery time of a bicycle?
What accessories can I choose?
Which bicycle dealers can I go to?
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Insurance
Which lock do I choose?
What should I do if I lose my bike key?
Where can I find the terms and conditions for the third year warranty?
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My.Cyclis tool
I don't have an account yet. How can I register?
I forgot my password. What to do.
Is there a manual for the My.Cyclis tool?
How can I access my bike info through the Apple or Google Wallet?
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Speedbikes
What should I consider if I want to lease a speed bike?
What do I need when riding a speed bike?
Is BA insurance required?
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Warranty
How long do I have a warranty?
How does the warranty work?
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This doesn’t answer your question?
Contact our expert 🚲
T:
011 730 115 - option 6
@:
info@cyclis.be
